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We will deduct
all shipping costs when you order 5 or more sheets of veneer. |
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Home > Ordering Information
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| Payment: |
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Payment Options:
We accept payment using MasterCard, Visa, American Express or
Discover Card.
If you do not wish to send your credit card information over the
Internet, you may choose to either Call us Toll Free at 888-506-6678
or
Mail your
order to:
Monster WoodShop
607 18th Street
Brooklyn, NY 11218
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Sales Tax
We are required by law to collect sales tax for all
orders shipped to within New York State. |
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When will I be billed?
Your Credit Card will only be
charged when the order ships.
Backorders will be charged and shipped as they become available. You
will not be charged shipping fees a second time on backordered products. |
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What will show up on my credit card
statement?
Your order will be billed to your credit card by our corporate
Merchant Account "Monster Woodshop". |
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| Shipping: |
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Shipping & handling rates:
| For Merchandise Total
of: |
Shipping and Handling
Fee |
| $1.00 - $20.00
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$6.95 |
| $20.01 - $40.00
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$7.95 |
| $40.01 - $60.00
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$10.00 |
| $60.01 - $80.00
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$11.25 |
| $80.01 - $100.00
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$12.25 |
| $100.01 - $150.00
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$13.50 |
| over $150.00
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$15.00 |
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Do you ship outside the contiguous
U.S.?
At the moment we do not ship international orders.
Orders for inlays and laser-cut woodparts cannot be shipped
to AK, HI and any of the other territories or possessions outside the
contiguous U.S. |
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Shipping large or heavy items:
Due to weight and size a small number of items
on our site will be shipped via Freight as opposed to a standard carrier
such as UPS or USPS. All of these items will be be displayed with
the following:
IMPORTANT SHIPPING FEES: THESE ITEMS ARE SHIPPED BY FREIGHT.
PRIOR TO PROCESSING YOUR ORDER, WE WILL CONTACT YOU WITH EXACT FREIGHT
CHARGES. |
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| Orders: |
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When will my order ship?
Our warehouses are located in several states, regardless of where
your order ships it should arrive promptly
within 5 to 7 business days. Our warehouses will determine the
most efficient shipping carrier for your order. The carriers we use are: U.S. Postal Service (USPS) or UPS or (for oversized or heavy
items) Freight.
Need Faster Delivery? Call us with
your order and we will quote you on expedited shipping charges. |
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Backorders:
Although we try to make sure all of the products you are purchasing are
in stock, there are times when one or more of those items need to be
backordered. In such cases, we will notify you of the delay
as soon as possible via e-mail or phone. We will only charge and
ship out the products that are available. Immediately after your
backordered product becomes available, it will be sent to you. |
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Discontinued Items:
If an item you ordered has been discontinued, we will notify you and
let you know if there are any recommended replacement items. |
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Adjustments and Returns:
If any part of your order is damaged, or you are dissatisfied with it, you may return it within 30 days for a replacement or refund. All flexible veneers,
inlays and inlay borders are refundable up to
30 days, only
if there is a manufacturing defect. Please note that specially ordered
or customized products are not returnable unless defective.
All returns should be sent to our main office:
Monster WoodShop
607 18th Street
Brooklyn, NY 11218 |
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Checking On the Status of Your Order
Contact our Customer Service Department or call them at
1-888-506-6678. Be sure to include your customer and/or order number in
all correspondence, as well as your full name and address. |
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| Attention California
Residents: |
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California Proposition 65
California's Proposition 65 entitles California consumers to special
warnings for products that contain chemicals known to the state of
California to cause cancer and birth defects or other reproductive harm
if those products expose consumers to such chemicals above certain
threshold levels. We care about our customers' safety and hope that the
information below helps with your buying decisions.
The general Proposition 65 notice is as follows:
WARNING: This product contains chemicals known to the State of
California to cause cancer and birth defects or other reproductive harm.
In addition, there are specific warnings for the following specific
products:
* Tools
* Electrical Cords
* Buffing Compounds & Finishing Products
Tools
California requires the following notice:
WARNING: Some dust created by power sanding, sawing, grinding, drilling,
and other construction activities contains chemicals known to the State
of California to cause cancer and birth defects or other reproductive
harm. Some examples of these chemicals are:
* lead from lead-based paints,
* crystalline silica from bricks and cement and other masonry products,
and
* arsenic and chromium from chemically treated lumber.
Your risk from exposure to these chemicals varies, depending on how
often you do this type of work. To reduce your exposure, work in a
well-ventilated area and with approved safety equipment, such as dust
masks that are specially designed to filter out microscopic particles.
Electrical Cords
California requires the following notice:
WARNING: The wires of this product contains chemicals known to the State
of California to cause cancer and birth defects or other reproductive
harm. Wash hands after handling.
Buffing Compounds & Finishing Products
California requires the following notice on buffing compounds &
finishing products that contain progesterone:
WARNING: This product may contain progesterone, a chemical known to the
State of California to cause cancer. Consult with your physician before
using this product. |
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| Site Security: |
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Is ordering over the Internet safe?
Ordering from our online catalog is a completely encrypted, secure
process using secure socket layer (SSL) technology. |
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I'm concerned about privacy. What's
going to happen to my name and address?
We're committed to protecting your privacy. See our
Privacy Policy for more information.
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Need Faster Delivery?
Call
us with your order and we will quote you on
expedited shipping
charges. |
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