|
|
Home > Ordering Information
| | |
|
|
Due to rising cost prices, retail
prices are subject to change. We will notify you of any price changes
before shipping your orders. |
| |
| Payment: |
| |
Payment Options:
We accept payment using MasterCard, Visa, American Express or
Discover Card.
If you do not wish to send your credit card information over the
Internet, you may choose to either Call us Toll Free at 888-506-6678
or
Mail your
order to:
Monster WoodShop
607 18th Street
Brooklyn, NY 11218
|
| |
Sales Tax
We are required by law to collect sales tax for all
orders shipped to within New York State. |
| |
When will I be billed?
Your Credit Card will only be
charged when the order ships.
Backorders will be charged and shipped as they become available. You
will not be charged shipping fees a second time on backordered products. |
| |
What will show up on my credit card
statement?
Your order will be billed to your credit card by our corporate
Merchant Account "Monster Woodshop". |
|
| Shipping: |
| |
Shipping & handling rates:
| For Merchandise Total
of: |
Shipping and Handling
Fee |
| $1.00 - $20.00
|
$7.10 |
| $20.01 - $40.00
|
$9.20 |
| $40.01 - $60.00
|
$10.50 |
| $60.01 - $80.00
|
$11.85 |
| $80.01 - $100.00
|
$12.85 |
| $100.01 - $150.00
|
$14.50 |
| over $150.00
|
$15.20 |
|
| |
Do you ship outside the contiguous
U.S.?
At the moment we do not ship international orders.
Orders for inlays and laser-cut woodparts cannot be shipped
to AK, HI and any of the other territories or possessions outside the
contiguous U.S. |
| |
Shipping large or heavy items:
Due to weight and size a small number of items
on our site will be shipped via Freight as opposed to a standard carrier
such as UPS or USPS. All of these items will be be displayed with
the following:
IMPORTANT SHIPPING FEES: THESE ITEMS ARE SHIPPED BY FREIGHT.
PRIOR TO PROCESSING YOUR ORDER, WE WILL CONTACT YOU WITH EXACT FREIGHT
CHARGES. |
|
| Orders: |
| |
When will my order ship?
NOTE: Most of our domestic veneers such as maple, oak , cherry
walnut, etc.. are usually in stock, however some species will have
to be produced and may take any where from 3 - 8 business days to
produce. It's best to call us to find out current inventories and
working time on specific species. Our warehouses are located in several
states and we will determine the
most efficient shipping carrier for your order. The carriers we use are:
Fed Ex U.S. Postal Service (USPS) or UPS or (for oversized or heavy
items) Freight.
Need Faster Delivery? Call us with
your order and we will quote you on expedited shipping charges. |
| |
Backorders:
Although we try to make sure all of the products you are purchasing are
in stock, there are times when one or more of those items need to be
backordered for more than 10 working days. In such cases, we will notify you of the delay
as soon as possible via e-mail or phone. We will only charge and
ship out the products that are available. Immediately after your
backordered product becomes available, it will be sent to you. |
| |
Discontinued Items:
If an item you ordered has been discontinued, we will notify you and
let you know if there are any recommended replacement items. |
| |
Adjustments and Returns:
If any part of your order is damaged, or you are dissatisfied with it, you may return it within 30 days for a replacement or refund. All flexible veneers,
inlays and inlay borders are refundable up to
30 days, only
if there is a manufacturing defect. A 30 percent re-stocking fee will be
charged for processing the return and re-packaging. Please note that specially ordered
or customized products are not returnable unless defective.
LIMITED WARRANTY FOR VENEERS
Seller warrants merchandise to be free from defects in material and
workmanship. Customer assumes all responsibility and liability for use
and results of materials purchased under this agreement. Seller makes no
other warranty, expressed or implied, except as stated herein.
Seller's liability under this warranty is limited to the purchase price
of material and/or merchandise proved defective.
No credit or claim for material returned to Seller will be allowed until
such return has had prior written approval. Terms for return of
merchandise will be stated when written approval is sent.
Seller will not accept any claims for adjustment under its warranty or
any requests for return of material after ninety (90) days following
shipment of such material |
|
All returns should be sent to our main office:
Monster WoodShop
607 18th Street
Brooklyn, NY 11218 |
Checking On the Status of Your Order
Contact our Customer Service Department or call them at
1-888-506-6678. Be sure to include your customer and/or order number in
all correspondence, as well as your full name and address. |
|
|
| Site Security: |
| |
Is ordering over the Internet safe?
Ordering from our online catalog is a completely encrypted, secure
process using secure socket layer (SSL) technology. |
| |
I'm concerned about privacy. What's
going to happen to my name and address?
We're committed to protecting your privacy. See our
Privacy Policy for more information.
|
| |
| | |
|
|
|
 |
| |
Need Faster Delivery?
Call
us with your order and we will quote you on
expedited shipping
charges. |
|
|
|