Do Samsung Washers Have Issues?
The Samsung washing machine recall affects certain top-loading and front-loading models. The recall was prompted by hundreds of reports of the machines over-heating, smoking, and even catching fire. Samsung said it was offering a full refund or a free in-home repair for affected customers.
The recall applies to more than 660,000 washing machines that were manufactured between March 2011 and April 2016, and were sold in the United States, Canada, Mexico, and Puerto Rico. The affected models include the Samsung WA40J3000AW, WA45H7000AP, WA45K7600AW, and WA456DRHDSU. Consumers can check to see if their machine is affected by entering their serial number on the Samsung website.
Samsung has received reports of 733 incidents related to the recalled washing machines, including nine injuries involving minor burns and property damage. The company is urging customers to stop using their recalled machines immediately and to contact their local Samsung service center for a free in-home repair or a full refund.
For those who are unable to have their machines repaired or replaced within the recall period, Samsung is offering a full refund for recalled machines that were purchased between March 2011 and April 2016. Customers must provide proof of purchase and serial number to be eligible for the refund.
In addition to the recall, Samsung has also launched a new warranty program for recalled machines. The program covers any repair or replacement for recalled machines for up to three years from the date of purchase. The warranty is valid for all recalled models, regardless of whether a repair or replacement has already been done.
Although the Samsung washing machine recall affects a substantial number of machines, Samsung is taking the necessary steps to ensure the safety of its customers. The company is offering a full refund or a free in-home repair to affected customers, as well as a new warranty program for recalled machines. It is important for customers to take action before the Dec 24th, 2022 deadline for injury claims.