If you own a SentrySafe and you’re having trouble getting it to open with the combination, there may be a few possible explanations for why your safe won’t open. It is possible that for some reason, even if you enter the correct combination, your safe won’t open.
Why Won’t My Sentry Safe Open With the Combination?
The first possible explanation is that your code may be deactivated. It is possible that your safe automatically deactivates the code after a certain period of time in order to increase its security. To reactivate your code, you can refer to the user manual or contact SentrySafe customer service.
The second possible explanation is that your safe might be locked in a “lock-out” state. If you have entered the wrong combination too many times, the safe may automatically lock itself and you will need to wait a certain period of time before you can try again. You can refer to the user manual or contact SentrySafe customer service to find out how long you need to wait before you can try the combination again.
The third possible explanation is that the combination you are entering is incorrect. It is possible that you are not entering the code correctly, or you may have forgotten the code. In this case, you can try to reset the code by referring to the user manual or contacting SentrySafe customer service.
Before you phone the safe company, have someone else try their code to see if theirs works. (This assumes that someone else has a code and access to your safe.) If their code does not work, then the issue is more likely to be with the safe’s combination and not with the safe itself.
If none of the above explanations solve your problem, then it is likely that your safe is malfunctioning and you should contact SentrySafe customer service for further assistance. They will be able to help you troubleshoot and resolve the issue.